Frequently Asked Questions
Everything you need to know about your next favorite instrument.
How do you ensure guitars are safe during shipping?
Every guitar is professionally inspected, detuned to relieve neck tension, and double-boxed with premium padding to ensure it arrives in perfect playing condition.
What is your return policy for instruments?
We offer a 30-day return window for all standard inventory. Instruments must be returned in their original condition with all included accessories and packaging.
Do you offer professional setup services?
Yes, every guitar purchased from Replay Guitars receives a complimentary basic setup by our in-house technicians before being shipped out.
Do you ship internationally?
We currently ship to over 50 countries. Shipping rates and import duties are calculated at checkout based on your specific location and the size of the instrument.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get the gear you need today.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.